Auto Damage Insurance Claim Rep (Fully Remote or Hybrid)
Salary range commensurate with experience, $20.85 - $22.00 / hourJob SummaryFully Remote or Hybrid (2 days in office/3 days remote)Schedule/Hours:
Monday through Friday, 8:
00 a.mto 4:
30 p.mEST while in trainingOnce training is complete, regular work schedule will be:
Monday through Friday, 8:
30 a.mto 5:
00 p.mEST.As An Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.Communication - Assure written and verbal communications are timely, professional and empathetic.Customer Service - Deliver service to customers and agents aligned with contribution to the Departmental tNPS scoreTelephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.Programs - Maximize utilization of preferred vendors and repair/appraisals channels.Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegationsEnsure timely and comprehensive responses to complaints with supervisory oversight.Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input.Embrace and effectively manage a team centric approachKnowledge, Skills and AbilitiesEducation:
Associate's Degree and 1-3 years experience.
Experience:
0 - 1 year experience with Bachelor's DegreeKnowledge:
Limited to moderate knowledge of industry practices, standards, and concepts within field of workLearns to apply them to the job.Decision Making:
Learns to make decisions and recommendations for varied situations, applying judgment to interpret related information, policies, and proceduresDecisions generally impact specific tasks.Supervision Received:
Works independently under general supervisionWork is reviewed for overall adequacy in performing tasks.Leadership:
Works as an individual contributorLearns the job.Problem Solving /Operations/Direct Work Involvement:
Develops solutions to a variety of problems, typically of moderate scope and complexityRefers to and interprets policies and practices for guidance.Client Contacts:
Contacts other departments and or external organizations or parties frequentlyContacts are primarily at or below middle management levelsCommunication is primarily task-related and involves creating and delivering varied types of messages and information.Additional Knowledge, Skills and AbilitiesExcellent customer service and interpersonal skills are required.Effective verbal and written skills are necessary.Ability to work in a fast a paced environment.#MAPFRE123If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at .We are proud to be an equal opportunity employer%4685736% %%insurance%% Recommended Skills Claim Processing Customer Service Decision Making Industry Practices Interpersonal Skills Leadership Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3v7g963l54nx4ms39q', 'ExternalApply-j3v7g963l54nx4ms39q'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Monday through Friday, 8:
00 a.mto 4:
30 p.mEST while in trainingOnce training is complete, regular work schedule will be:
Monday through Friday, 8:
30 a.mto 5:
00 p.mEST.As An Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.Communication - Assure written and verbal communications are timely, professional and empathetic.Customer Service - Deliver service to customers and agents aligned with contribution to the Departmental tNPS scoreTelephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.Programs - Maximize utilization of preferred vendors and repair/appraisals channels.Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegationsEnsure timely and comprehensive responses to complaints with supervisory oversight.Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input.Embrace and effectively manage a team centric approachKnowledge, Skills and AbilitiesEducation:
Associate's Degree and 1-3 years experience.
Experience:
0 - 1 year experience with Bachelor's DegreeKnowledge:
Limited to moderate knowledge of industry practices, standards, and concepts within field of workLearns to apply them to the job.Decision Making:
Learns to make decisions and recommendations for varied situations, applying judgment to interpret related information, policies, and proceduresDecisions generally impact specific tasks.Supervision Received:
Works independently under general supervisionWork is reviewed for overall adequacy in performing tasks.Leadership:
Works as an individual contributorLearns the job.Problem Solving /Operations/Direct Work Involvement:
Develops solutions to a variety of problems, typically of moderate scope and complexityRefers to and interprets policies and practices for guidance.Client Contacts:
Contacts other departments and or external organizations or parties frequentlyContacts are primarily at or below middle management levelsCommunication is primarily task-related and involves creating and delivering varied types of messages and information.Additional Knowledge, Skills and AbilitiesExcellent customer service and interpersonal skills are required.Effective verbal and written skills are necessary.Ability to work in a fast a paced environment.#MAPFRE123If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at .We are proud to be an equal opportunity employer%4685736% %%insurance%% Recommended Skills Claim Processing Customer Service Decision Making Industry Practices Interpersonal Skills Leadership Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3v7g963l54nx4ms39q', 'ExternalApply-j3v7g963l54nx4ms39q'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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